We Care
for Our Customer

Thanks to our Customer Care, we take care of you – wherever you are, whenever you need us. Find out how we can help you and get in touch with us. We’re here for you.

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Marchesini_Group_Customer_Care_logo

By using new technologies we see exactly what's happening on board your machine in real time, so we can offer remote assistance, and provide you with aggregate data that can be used to optimise efficiency and avoid the need for emergency maintenance. This is the triumph of Industry 4.0, also in Customer Care.

Marchesini_Group_Customer_Care_logo

By using new technologies we see exactly what's happening on board your machine in real time, so we can offer remote assistance, and provide you with aggregate data that can be used to optimise efficiency and avoid the need for emergency maintenance. This is the triumph of Industry 4.0, also in Customer Care.

Marchesini_Group_Customer_Care_logo

What would you take?

BLUE PILL or RED PILL

Morpheus-predictive-maintenance

MORPHEUS is our predictive maintenance solution which monitors the key parameters of machine functions. It identifies anomalies and deviations to verify optimum set-up and stores historical data during the entire machine life cycle.

Morpheus-predictive-maintenance
Marchesini_Group_Customer_Care_logo

What would you take?

BLUE PILL or RED PILL

MORPHEUS is our predictive maintenance solution which monitors the key parameters of machine functions. It identifies anomalies and deviations to verify optimum set-up and stores historical data during the entire machine life cycle.

Marchesini_Group_Customer_Care_logo

Our services and activities

customer care1

Customised solutions, top-quality spare parts, dedicated assistance and technical training for your operators. We go the extra mile.

customer care1
Marchesini_Group_Customer_Care_logo

Our services and activities

Customised solutions, top-quality spare parts, dedicated assistance and technical training for your operators. We go the extra mile.

Services
Service

We listen to your requests and offer solutions to solve your problem, wherever you are and whenever you need us.

Spare parts
Spare Parts

Our efficient and flexible department coordinates all spare parts requests and shipment worldwide.

Customised Solutions
Customised Solutions

Customisation is our forte, and that extends to assistance, so that you can change product format whenever you wish.

Training
Training

We provide in-house training not just for our workforce but for customers too, giving them the skills needed to deal with all scenarios.