NEW REMOTE SERVICES
In view of the global repercussions of Covid-19 - and the fact that packaging supply chains have been deemed an essential activity by the Italian government - we at the Marchesini Group have implemented a series of procedures to protect the health of our employees and everyone who works closely with the company, while continuing to provide a large part of our sales and assistance services.
As a supplier to the pharmaceutical industry, we believe that it is our moral duty to stand by our customers, so that they can provide people with the medicines they require.
NEW RULES IN OUR FACTORIES AND FOREIGN OFFICES
As of today, we are working within the current restrictions to proceed with production and respond to the numerous requests for assistance we have received, while always prioritising the health of our employees and constantly monitoring the situation.
Our DVR is available to be sent on request: firstname.lastname@example.org
In the rest of the world, we are continuing to provide our usual technical assistance services and are striving to operate as normal in compliance with the measures adopted by each country.
SERVICES AVAILABLE TO OUR CUSTOMERS
87% of our products are exported around the world. Over the years, we have built an extensive sales network, allowing us to sell our machines in 116 countries. We have a strong presence in 68 countries, with 14 of our subsidiary offices and a network of 35 agencies, which reflects our desire to be close to our customers.
In order to offer the best possible support in the current situation, we have implemented a series of initiatives to ensure our usual reliability and efficiency and prevent any health risks. Specifically, we have upgraded the following services:
FAT IN STREAMING
Customers who are unable to visit our offices and have a test in progress or a test beginning shortly can access our stream by connecting with our in-house technicians;
Customers who need technical assistance can contact the Customer Care team, who will provide them with the necessary IT tools, including an App to download to their smartphone. These tools allow expert technicians to see what is happening on the machine and provide solutions in real time;
Customers who have installed the Teleservice software on their systems can set up the operator panel remotely via a secure connection, allowing our specialists to work on the machine from their own office.
Thanks to these new tools and our upgraded procedures, we can now respond to all requests for assistance from Italy and abroad, putting our customers first at this challenging time.